Technical Assistance Environmental Rating Scales and GSQ Specialist

The incumbent of this position is responsible for: Facilitating training opportunities and providing targeted technical assistance to early childhood professionals in compliance with outlined best practices and as outlined by CCR&R Program Manager to meet regional and state needs. In addition, he/she provides support services and consumer education for families in selecting child care in compliance with outlined best practices.

SUPERVISION:

Received: Works under the direct supervision of a designated Lead Training and Technical Assistance Coordinator, Child Care Resource and Referral Program Manager and general supervision of the Child Development Director.

Exercised: None.

RATE: $22.05 to $25.43

JOB RESPONSIBILITIES:

• Provides a minimum of three (3) on-site or virtual technical assistance visits a month to providers based on technical assistance initiatives or targeted technical assistance through specified professional development opportunities offered.
• Responds to assigned technical assistance from Professional Development Support Coordinator to providers on the phone, via email, onsite and documents assistance given in database appropriately.
• Facilitates early childhood collaborative group on a monthly basis to promote professionalism and best practices in early childhood settings, based on group needs and technical assistance initiatives.
• Assist Professional Development Support Specialist in training registration, preparation of training documents, and attendance documentation of professional development opportunities set-up by CCR&R Program Manager through designated email list and training registration system/s including Eventbrite, the NH Professional Development Registry, and the nh.childcareaware.org website.
• Assists in the maintenance of the Training, Registry, Technical Assistance Applications through the New Hampshire Connections Information System (NHCIS), as assigned by CCR&R Program Manager.
• Assists CCR&R Program Manager, when needed, with establishing professional development needs in CCR&R area and helping in set-up of opportunities.
• Attends professional development opportunities offered in area as assigned.
• Assists with writing the program narrative to accompany quarterly data reporting relative to Recruitment, Training and Technical Assistance Services.
• Completes reporting for Recruitment, Training and Technical Assistance Services through NHCIS on the quarterly report.
• Maintains a strong collaborative relationship with community partners and other statewide organizations.
• Assists with recruitment of new childcare providers and accurately inputs information in to the NHCIS database in accordance with the program’s procedures.
• Provides technical assistance to prospective child care providers to enable them to qualify under federal, state and local regulations; maintains liaison with state and local regulatory agencies in order to facilitate the licensing and startup of child care facilities.
• Assists in the production of the quarterly newsletter for providers (and families as appropriate) with SNHS CCR&R Team, obtaining and including pertinent information related to child care issues, updates, and available training opportunities both locally and throughout the state.
• Provides a minimum of three (3) referrals to each client and responds to requests for referral within 24 business hours.
• Documents the number of NHEP/District Office clients and their success in finding child care and attends NHEP/DO, when assigned. 
• Assists with the maintenance of the client portion of the NHCIS database ensuring timely entries, accuracy of information, and quarterly reporting.
• Assists with general office/administrative procedures and day to day program operations including phone coverage, reception, recordkeeping and other clerical tasks.
• Assists with Referral, Recruitment, Technical Assistance and Consultation activities as assigned.
• Assists in overall regional and statewide consistency related to CCR&R programming and services.
• Provide training and technical assistance services statewide, as assigned.
• Possess good interpersonal and communication skills, including the ability to work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
• Possess ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
• Support the mission and philosophy of SNHS Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.
• Support the mission and philosophy of SNHS Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• Have the ability to travel statewide as required.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to be objective, fair and unbiased and adhere to conflict of interest policies.
• Demonstrated ability to work productively with attention-to-detail approach and ability to multi-task.
• Specialist has ability to train on and utilize virtual teleconferencing software programs such as Zoom in order to provide trainings and facilitate meetings.

EDUCATION AND/OR EXPERIENCE:

• TTA Specialist must have a minimum of a Baccalaureate Degree in Early Childhood Education or a post graduate degree with a minimum of 24 credits in ECE or approved coursework.
• Candidate must have at least (5) five years’ experience working in an early childhood setting, at least two of which are in a program director supervisory or leadership role.
• TTA Specialist is subject to criminal background check in accordance with the New Hampshire Child Care Licensing Unit.
• The position requires strong written and verbal communication skills in addition to excellent customer service skills and a high degree of professionalism. The position requires proficient computer skills in relation to data entry, word processing, and spreadsheet management.
• Planning and implementation of group training and/or facilitation of adults is preferred.

PREFERRED EXPERIENCE:                                                                                                

• Specialized work addressing Environmental Rating Scales and Quality Improvement.

Experience working on Quality Improvement and implementing Environmental Rating Scales.