Child Care Resource & Referral (CCR&R) Outreach Specialist

The incumbent of this position is responsible for: Providing support services and consumer education for families in selecting child care and ensuring that the New Hampshire Connections Information System (NHCIS) has up-to-date and accurate information in compliance with outlined best practices as a member of the CCAoNH Team. Responsible for providing outreach to families, providers, businesses and community members to market program services and to increase access and public awareness of statewide CCR&R services.

SUPERVISION:

Received: Works under the direct supervision of the Lead CCR&R Coordinator and CCR&R Program Manager, and general supervision of the Child Development Director and Operations Manager.

Exercised: None.

RATE: $19.11 to 22.05

JOB RESPONSIBILITIES:

• Maintains the NH Child Care Search and Program Profile Application Tiles of the NHCIS database ensuring timely entries, accuracy of information, and quarterly reporting.
• Provides a minimum of three (3) referrals to each client and responds to requests for referral within 1 business day.
• Documents the number of NHEP/District Office clients and their success in finding child care. 
• Develops and maintains a system for communication that includes emails, faxes and attendance at quarterly NHEP Partners meetings.
• Attends all TANF Orientations with NHEP participants as scheduled by the NHEP team unless notified that there is no one attending who has children under 13, and
• Maintains a presence in the assigned DHHS District office as required under the terms of the current DCYF contract and in accordance with the hours posted and maintains a strong collaborative partnership with DFA Staff.
• Maintains a strong collaborative relationship with the NHEP team.
• Conducts follow-up surveys via phone, email and/or mail to document the number of clients who found care or did not find care and to determine their satisfaction with CCR&R services.
• Documents unmet childcare needs based on follow-up surveys and client consultations. She/he will communicate this information to CCR&R staff and encourage new and existing cc providers to offer services to meet these unmet needs.
• Provides technical assistance to prospective child care providers to enable them to qualify under federal, state and local regulations; maintains liaison with state and local regulatory agencies in order to facilitate the licensing and startup of child care facilities.
• Accurately inputs information into the NHCIS database in accordance with the program’s procedures.
• Conducts and documents routine provider updates when including vacancy information in order to support client efforts to find care within (five) 5 business days.
• Conducts outreach, advocacy and networking activities to community organizations, parents, providers and businesses as they relate to child care issues.
• Assists with Recruitment and Training activities as assigned by CCR&R Program Manager.
• Assists with general office/administrative procedures and day to day program operations including phone coverage, reception, recordkeeping and other clerical tasks.
• Assists in overall regional and statewide consistency related to CCR&R programming and services.
• Possess good interpersonal and communication skills, including the ability to work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
• Possess ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
• Support the mission and philosophy of SNHS Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
• Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• Have the ability to travel statewide as required.
• Demonstrated ability to work productively with attention-to-detail approach and ability to multi-task.

EDUCATION AND/OR EXPERIENCE:

• CCR&RO Specialist must have a minimum of an Associates’ Degree in Early Childhood Education or post-graduate degree with a minimum of 24 credits in ECE or approved coursework.
• Candidate must have at least (5) five years’ experience working in a setting serving children from birth through age 8.
• CCR&RO Specialist is subject to criminal background check in accordance with the New Hampshire Child Care Licensing Unit.
• The position requires strong written and verbal communication skills in addition to excellent customer service skills and a high degree of professionalism. The position requires proficient computer skills in relation to data entry, word processing, and spreadsheet management.