This position represents a highly collaborative effort between state, local, and business partners. Working under the general guidance of the WIOA Business Administrator at the office of Business and Economic Affairs, the Recovery Friendly Advisor (Advisor) will work with NH employers to help advance the State’s “Recovery Friendly Workplace Initiative”. An Advisor shall serve as a business liaison and will provide employers with access to supervisor trainings, employee trainings, and community engagement opportunities. In addition he/she will provide technical assistance and information on policy, procedure, and best practices for fostering a supportive work environment that encourages the success of individuals in recovery. Advisors shall develop a working knowledge of the services offered through the NH Works system and shall work closely with the WIOA National Health Emergency (NHE) Job Development staff to ensure seamless service delivery and enhanced coordination of resources for employers and employees alike. This position will be based in Manchester, NH but shall require extensive travel throughout the state. It is a position funded by the federal WIOA with an anticipated end date of June 30, 2020; which could be extended contingent upon the continued success of the program and additional funds.
Works under the direct supervision of the SNHS WIOA Local Statewide Administrator and general supervision provided by Workforce and Community Services Operations Director. Direct and on-going guidance will be provided by the WIOA Business Administrator.
Candidate will possess significant experience in coordinating and managing multi-faceted projects preferably in a Workforce Development environment. Bachelor’s Degree in Business Administration, Public Administration or Human Services with at least four years of progressively responsible experience. Master’s Degree is preferred. An equivalent combination of education and experience demonstrating the skills, knowledge, and ability required for this position may substitute for a degree if it can be demonstrated that it provides the knowledge, skills and abilities to perform the duties required. Demonstrated experience working in a collaborative team setting and with multiple partner organizations in a fast paced environment. Must be able to travel statewide on a regular basis to visit businesses, and/or attend meetings, conferences, and/or other events as required.
* Serve as a business advisor responsible for the provision of access to supervisor trainings, employee trainings, and community engagement opportunities as well as provide technical assistance and information on policy, procedure, and best practices for fostering a supportive work environment that encourages the success of individuals in recovery.
* Maintain an in-depth understanding of the Opioid Crisis in NH and the priorities established within the State’s Recovery Friendly Workplace initiative and the National Health Emergency Grant to address the opioid crisis in New Hampshire.
* Conduct on-going activities designed to recruit businesses to enroll in the Recovery Friendly Workplace initiative, i.e., presenting at chamber meetings, rotary clubs and other business groups; regular on-site presentations/visits to companies; HR functions, etc.
* In coordination with partner agency staff provide ongoing assistance to the business community specific to linking the NH Works American Job Centers with the State’s Recovery Friendly Workplace initiative, and providing an informed and direct link to the full array of business and re-employment services available through the NH Works centers across the state.
* Attend and actively participate in project related committees and meetings.
* Written and oral reporting as requested by program management.
* Excellent written and verbal communication skills; exceptional interpersonal skills and professional demeanor.
* Excellent presentation skills
* Ability to prepare and deliver presentations and facilitate meetings and committees.
* Self-starter with ability to work with minimal supervision.
* Ability to organize and prioritize work to ensure program goals are met.
* Strong knowledge of Microsoft Office suite including Word, Excel and PowerPoint programs.
* Ability to work well both independently and as part of a team.
* Understanding of professional ethics including customer and staff confidentiality policies.
As an employee of SNHS additional responsibilities include:
* Maintain professional boundaries with all current, past, and prospective clients and will maintain the confidentiality of clients and staff in accordance with SNHS policy and procedure.
* Abide by all SNHS Safety policies and procedures.
* Consistently present professional and positive image as a representative of SNHS.
* Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
Southern New Hampshire Services is an Equal Opportunity Employer