Southern New Hampshire Services, Inc.
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Family Resource Specialist (35 hrs/wk)

Job Summary:
The Granite Workforce (GW) Family Resource Specialist will actively advocate for and assist GW participants address, reduce, and/or resolve identified barriers to employment, education, or job training through a combination of structured vocational assessment, long-term career planning, individual work readiness preparation, employment counseling, and procurement/coordination of needed support services. The Family Resource Specialist will employ a ‘Whole Family’ approach in all of their interactions with the participant.

Supervision Received:
Works under the direct supervision of the SNHS NH Employment Program (NHEP) Administrator.

Supervision Exercised:


Education: Bachelor's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field.
Optional consideration: Associate's degree from an approved college or university in the above-mentioned fields of study. Three (3) years at or above the level of Social Worker or Employment Counselor; or five (5) years in social work, counseling, family services, education, staff training, employee development, or related field.

Experience: Prior experience assisting individuals in finding employment; knowledge of the principles and methods of assessment and career counseling; experience or an ability to demonstrate an understanding of working with low-income populations or hard-to-serve individuals (e.g., limited English Speaking, learning disabled); experience with and/or a strong familiarity with community-based and statewide educational and social services; experience in or a demonstrable ability to network with employers; and experience providing individual or group instruction.

License: Possession of a valid New Hampshire driver's license and reliable transportation for significant program-required travel.

Additional Skills, Knowledge, & Abilities: Ability to work collaboratively with NHES GW staff. Ability to learn & apply TANF, NHEP, and Granite Advantage Health Care (GAHCP) procedures, rules, and regulations in appropriate circumstances. Ability to assess personal characteristics, physical capacities, education, work background, abilities and interests of participants. Knowledge of psychological and emotional pressures sometimes arising in connection with case work. Knowledge of the educational, employment, and social service agencies in the designated service areas and the services they can provide to workers and their families. Knowledge of local demand occupations and key industries in the service areas. Ability to communicate effectively, both verbally and in writing. Ability to develop and maintain effective working relationships with low-income participants, employers, public and private community agency staff, co-workers, and the general public. Knowledge of common business computer applications such as e-mail and word-processing.

General Responsibilities:

1. Provides needed services with a high degree of respect for GW referrals and participants, sensitivity to their circumstances, and in a manner that builds self-esteem and motivation.
2. Exercises reasonable judgment and appropriately applies SNHS and GW policies and procedures to maximize services to participants.
3. Meets one-on-one with GW individuals referred by the local NHES GW staff and conducts an initial orientation to the program, its benefits, and its limitations.
4. Using appropriate tools, assesses and evaluates individual aptitudes, interests, abilities, work experiences, education, personality characteristics, and extent of participant physical, social, or emotional limitations to identify individual service needs, strengths, and barriers.
5. In concert with NHES staff, develops and implements a Comprehensive Cooperative Plan with each participant based on the results of the structured vocational assessment, career planning process, barrier assessment, and provides subsequent guidance to resolve employment barriers and stabilize family economic condition.
6. Delivers case management services in keeping with the SNHS Granite Workforce contract and the individual’s Comprehensive Cooperative Plan:
7. Applies GW policies and procedures in keeping with the GW contract and SNHS Agency policies and procedures.
8. Accesses GW funds established for appropriate Employment & Training Supports (ETS) services consistent with the Comprehensive Cooperative Plan and DHHS guidelines. Once approved, tracks and monitors obligations of these monies.
9. Develops and maintains relationships with employers, service providers, educational institutions and community organizations to coordinate services to clients, develop employment opportunities, maximize available resources and promote community understanding.
10. Maintains close communication and coordination of case management with local NHES GW staff co-managing their case. Works collaboratively with these organizations in the delivery of employment, training, barrier resolution, education, job preparation, and ETS services.
11. Actively follows-up and works effectively with assigned participants to ensure constant progress towards their individual program goals.
12. Provides a minimum of two (2) direct contacts or services to GW participants every thirty (30) days. Participants must be in contact with the SNHS Family Resource Specialist no less than once every thirty (30) days. Also, ensures a minimum of four (4) contact attempts are completed over two (2) months to a nonresponsive participant prior to removing the participant from case management services. Maintains documentation to verify above contact requirements.
13. Responds to business e-mails and phone messages on the same business day, but no later than within 24 hours after receiving such communications.
14. Documents and maintains timely, accurate case notes and individual case records using the designated case management system to track individual progress and comply with SNHS, State, and Federal reporting requirements.
15. Assists GW participants with seeking, obtaining, and providing exemption or good cause verification from Granite Advantage Health Care Program (GAHCP) community engagement requirements through the exemption or good cause process, as appropriate.
16. Provides the required verification for participants who qualify for an exemption and/or good cause from GAHCP community engagement requirements. Refers back to NHES once the participant is ready and able to seek and accept employment.
17. Functions as the participant’s job coach and career facilitator, sharing detailed knowledge of local labor market information, occupational demand, and appropriate training providers, and education programs in their NH local market area.
18. Is knowledgeable about eligibility requirements for other SNHS or Community Action Agency workforce development programs such as the Workforce Innovation & Opportunity Act (WIOA) Program as well as other key SNHS and local CAP programs including Fuel Assistance, Head Start, and WIC. Responsible for helping the participant complete required program referral and application materials (e.g., Good News Garage, NH Easy), and navigating other program processes and paperwork appropriate to the case.
19. Responsible for having adequate knowledge of all SNHS programs and gathering sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
20. Responsible for meeting all SNHS performance and customer service standards.
21. Will adhere to SNHS’s Code of Ethics and Personnel Policies Handbook, especially with regard to confidentiality of clients and staff.
22. Attends meetings and staff training sessions as requested by the SNHS NHEP Administrator.
23. Abides with all SNHS Safety policies and procedures.
24. Presents a professional and positive image as a representative of SNHS at all times.
25. Performs all other duties as required.

Southern New Hampshire Services is an Equal Opportunity Employer

Reference :
Contract :
Full Time
Job(s) available(s) :
Required Experience :
Experience Required
Education level :
Bachelor's Degree
Wage :
Location :
Manchester, NH
Working duration :
Creation date :
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SNHS is an Equal Opportunity Employer and Service Provider

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