Southern New Hampshire Services, Inc.
Toll Free: (800) 322-1073  |  Local: (603) 668-8010  |  Hearing Impaired: (800) 877-8339

Fuel Assistance Program Director

If you enjoy a fast-paced, proactive environment where you can use your leadership skills in a creative way to have a tremendous impact on reducing the energy burden for thousands of low-income families, then you may be the right candidate to fill the Fuel Assistance Program Director position at Southern New Hampshire Services.  This Energy Program provides a suite of energy services to low-income individuals and families throughout Hillsborough and Rockingham Counties.  This is a pivotal role created to manage the implementation and oversight of this program consistent with the goals, objectives and other contractual requirements set forth by the U.S. Department of Health and Human Services, and other federal, state and local funding sources. In addition to strong program management and interpersonal skills, this job requires knowledge budgeting and of staff development principles, techniques, the measurement of staff training effects.

This is a Full-time position with employer paid employee health & dental insurance, retirement plan with a very generous employer contribution of 10% after one year, and strong Paid-Time-Off benefits. 

Southern New Hampshire Services (SNHS) is a private non-profit organization dedicated to helping people help themselves since 1965.  Services are provided to Hillsborough and Rockingham counties and the agency employs over 450 employees.  

Job Summary:

Responsible for the day-to-day workflow, planning, implementation and evaluation of all the various Energy Assistance and Crisis Prevention Programs including but not limited to: Low-Income Home Energy Assistance Program (LIHEAP), Electrical Assistance Program (EAP), FEMA Energy Assistance, Neighbor Helping Neighbor, Food Pantry, as well other assigned energy assistance and crisis prevention programing.  The incumbent is also responsible for the day-to-day fiscal and program management effectiveness of these programs.  This is to be accomplished in accordance with local, state and federal requirements with attention to the needs of the community.  

Supervision Received:

Works under the direct supervision of the Energy and Housing Operations Director, and under the general supervision of the Chief Operating Officer.

Supervision Exercised:

Provides direct supervision to the Energy/Crisis Coordinator and general supervision to all program staff. 


  • BA/BS with focus on business/human service administration.  (Work experience may be considered in lieu of degree)
  • Must be familiar with the management of federally funded programs and have significant work experience in the design, implementation and evaluation of program effectiveness.
  • Familiarity with general accounting practices, supervisory experience and reporting capabilities desired.
  • Ability to communicate effectively orally and in writing is essential.
  • Required knowledge of FAP/EAP software.
  • Must be proficient in computer systems and software design in order to be able to learn, use and teach various programs used with the field applications.
  • Must carry or obtain necessary certifications as required by program.
  • Must have license and be able to travel as required.

Job Responsibilities:

  • Assesses staffing needs, designs job descriptions, interviews, hires, trains, evaluates and manages staff necessary to meet program goals and objectives in compliance with Agency personnel policies.
  • Responds to all denial appeals in a timely fashion per state guidelines.
  • Designs and implements a broad-based program-based outreach effort, which will encourage the maximum feasible participation of the lower-income community in program services, including public speaking and outreach events in coordination with the Community Outreach Director.
  • Works with key personnel to develop appropriate work plans, timetables and internal operating policies and procedures that are in compliance with Agency and funding requirements to ensure progress toward meeting production goals.
  • Devises, implements and monitors workable management information systems that are in compliance with Agency and funding source requirements for the purpose of tracking program activity.
  • Maintains and tracks all payroll and staffing assignments to adhere to proposed budget 
  • Maintains a close working relationship with the Energy and Housing Operations Director and is accountable for the fiscal management of staffing the program in accordance with the Agency’s fiscal procedures.  This includes but is not limited to, staffing budgets, and projections of future staffing needs.
  • Works closely with the Energy and Housing Operations Director by tracking the crisis funds expenditures for both counties. 
  • Develops appropriate work plans timetables and internal operating policies and procedures that are in compliance with agency and funding source requirements to ensure progress toward meeting production goals.
  • Prepares weekly reports to the state and files accordingly with the Energy and Housing Operations Director.
  • Works with key staff to supervise the implementation of program work plans, meeting on a regularly scheduled basis.  Annually appraises performance of site supervisors and assists site supervisors with performance appraisals of all program staff.
  • Monitors production reports containing status of applications from all sites, Funds expended and other program production information and provides for review by the Energy and Housing Operations Director.
  • Provides a monthly/weekly accounting of all Energy/Crisis Programs.
  • Assists with and is able to train in the use of all the various software products used in the performance of the program activities.
  • Ensures program compliance with federal, state and agency rules and regulations.
  • Develops and maintains a strong working relationship with clients, community agencies/organizations, contractors, supplier/vendors and funding source personnel.
  • Keeps current on most recent rules and regulations governing program administration and acquaints department personnel with same in a conscientious manner.
  • Maintains a working relationship with governmental officials, local boards and agencies in developing and managing the programs.
  • Works with the Energy and Housing Operations Director when needed to prepare, write and organizes proposal applications and grants in accordance with approved Agency and funding source procedures.
  • Provides public information, news releases and meets advertisement requirements to the general public through media sources.  
  • Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Abide by all SNHS Safety policies and procedures.
  • Presents a professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all SNHS programs and normally gather sufficient intake information to make referrals to other SNHS programs beneficial to the client, his/her family or friends.
  • Travels when required.
  • Perform all other duties as assigned by supervisory personnel.

Southern New Hampshire Services is an Equal Opportunity Employer

Contract :
Full Time
Job(s) available(s) :
Required Experience :
Experience Preferred
Education level :
Bachelor's Degree
Wage :
$ negotiable
Location :
Manchester, NH
Creation date :
Latest modification :
Apply for the job
 (Upload limit : 2M)
 (Upload limit : 2M)
Manchester, NH Manchester, NH Portsmouth, NH
SNHS is an Equal Opportunity Employer and Service Provider

Copyright © Southern New Hampshire Services, Inc.

New Hampshire United Way