Southern New Hampshire Services, Inc.
Toll Free: (800) 322-1073  |  Local: (603) 668-8010  |  Hearing Impaired: (800) 877-8339

WIOA Statewide Program Administrator (35 hrs/wk)

Job Summary:

The WIOA Stateside Program Administrator position is a pivotal position created to manage the complex implementation and oversight of the Workforce Innovation and Opportunity Act of 2015 (WIOA) program in a highly coordinated interagency environment, consistent with the goals, objectives and other contractual requirements set forth by the State of New Hampshire Department of Resources and Economic Development (DRED) Office of Workforce Opportunity (OWO) and Southern New Hampshire Services (SNHS). In addition to strong program management and interpersonal skills, this job requires knowledge of staff development principles and techniques; the measurement of staff training effects; knowledge of budgeting and contracting principles and techniques; and the ability to work in a fast paced, proactive environment.

This is a highly collaborative administrative position requiring extensive knowledge and experience in workforce development, staff motivation, professional development budgeting and performance management, and continuously improving the WIOA service delivery system consistent with the established WIOA goals and performance standards.

Responsible for directing the day-to-day activities of Workforce Development Management staff, as well as continuously improving the WIOA service delivery system to ensure alignment with the WIOA strategic plan, including Sector and Career Pathway initiatives.

Supervision Received:

Works under the direct supervision of the Workforce and Community Services Operations Director, and general supervision of the Chief Operating Officer.

Supervision Exercised:

Provides direct supervision to the WIOA Program Management staff, and general supervision of WIOA Career Navigator staff.


  • Bachelor's degree in Business Administration, Organizational Leadership, Public Administration, or Human Services with at least four years of progressively responsible experience in workforce development or personnel management settings.
  • Program Administration and Management Experience, with the knowledge of business and management principles required to oversee multi-million dollar programs and grants including: strategic planning, budget management, resource allocation, human resources modeling, and leadership techniques.
  • Must possess strong interpersonal skills and be customer service oriented, with strong verbal and written communication skills, including the ability to convey complex concepts accurately and succinctly to distinctly different audiences.
  • Must have experience with program procurement process including development of RFPs, contracting, and proposal/grant writing.
  • Must have the ability to inspire trust, mediate conflict, and build consensus while working with multiple agency personnel and management staff.
  • Must have a proven ability to work in a rapidly changing environment (be an agent of positive change), analyze problems and provide appropriate recommendations.
  • Must possess a broad knowledge of the principles and practices of supervision, writing policy, procedures, semi-annual program progress and other similar documents, and of   public administration with special reference to federal jobs programs and the Workforce Development employment and training programs.
  • Must possess a valid driver license and be able to travel when needed.


  • Implement, direct, coordinate and plan the WIOA Workforce Development programs and staff for SNHS with delivery implemented through the NH Works one-stop delivery system located in 12 offices statewide, consistent with the WIOA Operations Manual and federal and state regulations and laws. Maintain internal policy and procedures in the WIOA Operations Manual consistent with federal and state law, contracts and the state strategic plan.
  • Develop and manage program budgets and prepare, develop, and oversee supervision of all grant and project opportunities. Manage program purchasing within program and agency guidelines.   Ensure program, financial and monitoring activities are carried out as planned.
  • Oversight responsibilities include: enrollment/performance reporting; quarterly Federal reporting; monthly budget reports, annual budget, management of Individual Training Accounts (ITA) and Support Services.
  • Develop, administer and monitor state level contracts, Sub-recipient contracts, and contract modifications.
  • Develop and oversee all federal, state and internal reporting including enrollment and performance reporting and federal reports.
  • Implement and develop operational procedures, systems and internal policies consistent with State and Federal Rules and Regulations and convey, interpret, and provide technical support at the sub-recipients level
  • Administer, interpret (at the sub-recipient level) and explain WIOA Adult and Dislocated Worker policies, rules, regulations, and laws to field staff and NH WORKS partner agencies consistent with federal and state law, as appropriate.
  • Direct and coordinate activities of the WIOA Program Workforce Director and Workforce Program Managers, and other appropriate staff, to ensure continuing operations, achievement of performance goals, and increase productivity.
  • Develop, plan, direct and coordinate staff development efforts, including professional development to enhance and upgrade skills to meet current demands and be competent in all aspects of their job.
  • Work with the DRED Office of Workforce Opportunity Director in order to receive on-going technical assistance and guidance on operational, administrative, and programming issues.
  • Organizes and facilitates meetings and committees as appropriate, and attends OWO and state level inter-agency meetings as designated.
  • Lead efforts to implement innovative and effective initiatives and services through the Workforce Innovation and Opportunity Act and other funding sources.
  • Develop and oversee the QA Process, program monitoring, process monitoring, data validation, and review enhancements and improvements of program services and operations.
  • Direct and evaluate programs to comply with performance standards established by the State or federal program guidelines.
  • Direct, oversee, and evaluate department staff in in areas of case management, management information systems, fiscal management, employment training services, job development and counseling.
  • Oversee the assignment and conduct of staff responsibilities to include hiring, training, coaching, evaluating, disciplining, and recommendation for change in status, including promotion, demotion, suspension, and termination.
  • Responsible for assigning and overseeing continuous improvement recommendations and/or corrective action plans to Program Operations staff.
  • Review relevant data and literature to keep abreast of current trends and developments in the field of workforce development and communicate key findings to appropriate individuals and organizations.
  • Stay abreast of additional funding opportunities and remain prepared to successfully implement with little prior preparation time, as assigned.
  • Act as liaison to other governmental entities, departments and community organizations and actively work with other key community team members to solicit new business customers for services and for seeking new sources of income for Workforce programs. Present the SNHS Workforce program to the general community.
  • Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Abide by all SNHS Safety policies and procedures.
  • Represent SNHS and the work of the State Workforce innovation Board in a professional and positive manner at all times.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
  • Perform all other duties as assigned.

Southern New Hampshire Services is an Equal Opportunity Employer

Contract :
Full Time
Job(s) available(s) :
Required Experience :
At least 4 years
Education level :
Advanced Degree
Wage :
$ negotiable
Location :
Manchester, NH
Creation date :
Latest modification :
Apply for the job
 (Upload limit : 2M)
 (Upload limit : 2M)
Manchester, NH Manchester, NH Portsmouth, NH
SNHS is an Equal Opportunity Employer and Service Provider

Copyright © Southern New Hampshire Services, Inc.

New Hampshire United Way