The incumbent of this position is responsible for implementing and directing quality comprehensive and integrated WIOA (Adult and Dislocated Workers) programs statewide through SNHS and other Community Action Program staff located at designated NH Works Centers and in collaboration with State and community-level partners. The incumbent of this position must have strong organizational, analytical and problem solving skills and is responsible for: creation and provision of WIOA industry sector partnerships and initiatives; development and fostering of relationships with businesses in growing sectors and industries; building and maintaining program partner relationships and coordinating working partnerships for specific initiatives; coordination with other program staff to ensure that optimal services are delivered and optimal performance outcomes are achieved; and conducting program outreach in the community for the purposes of recruiting new customers and program partners and the generation and presentation of program goals, status, and outcomes as well as fiscal reports to WIOA Operations Administrator are required on an regular schedule. Must work well in a fast paced, multi-tasking environment.
Direct supervision will be provided by WIOA Program Administrator with general oversight by the Workforce and Community Services Operations Director.
Candidate will possess significant experience in coordination roles in either the private or public sector.
Bachelor’s Degree in Business Administration, Human/Social Services with at least four years of progressively responsible experience in workforce development or related field. Experience may be considered in lieu of education if it can be demonstrated that it provides the knowledge, skills and abilities to perform the duties required of this position. Knowledge of and experience in such areas of workforce development program operations, laws and regulations, case management, and quality principles. Must have the capability to travel extensively statewide as job requires.
At a minimum individual must be able to demonstrate proficiency in the application of the following core competencies:
· Interpersonal Competencies- works well with others one-on-one and in a team setting
· Resource Competencies - identifies, organizes, plans and allocates resources
· System Competencies -understands complex interrelationships
· Information Competencies - acquires and uses information
· Technology Competencies - understands overall intent and proper procedures for using technology in the workplace
· Thinking Skills - thinks creatively, makes decisions, solves problems, performs mathematical operations, visualizes, knows how to learn, and reasons
· Organizational Skills – multi-tasks, and exercises flexibility and time management skills
· Communication Skills - reads, writes, actively listens and speaks at a high level of proficiency.
· Learns and maintains a thorough working knowledge of federal, state, and agency program regulations, policies and procedures, including other programs which directly interface with WIOA in the delivery of workforce development services to customers.
· Responsible for the creation, coordination, and implementation of industry sector initiatives throughout the state in order to meet the training needs of businesses and WIOA customers.
· Facilitating staff work groups to implement projects based on identified industry sector needs.
· Reviews, analyzes, and presents program goals, status and outcome measurements, and fiscal reports from Management Information Systems to ensure compliance with reporting requirements, data validation and managed progress towards program goals and objectives.
· Identify and develop programs that meet the needs of WIOA priority groups including: veterans; people with disabilities; and low-income, Limited English Proficient and homeless populations.
· Must Interpret and analyze local labor market data and statistics.
· Responsible for establishing and maintaining partnerships with industry sectors and program partners of WIOA on the local level for assigned offices and statewide.
· Regularly attends/facilitates local agency and interagency team meetings and local employer contact team meetings as requested; collaborates with partner organizations at the local level.
· Working under the direction of the Department of Business and Economic Affairs, Office of Workforce Opportunity (OWO) as a member of the statewide Rapid Response unit; serves as the Rapid Response Liaison for WIOA dislocation services; participates in all Rapid Response meetings within the geographic parameters of responsibility.
· Represents WIOA on other Statewide Initiatives as assigned by the WIOA Administrator.
· Assists the WIOA Administrator as needed on WIOA Policy and Procedure Development.
· Cooperates with Federal, State, and Department of Business and Economic Affairs Office of Workforce Opportunity (OWO) staff to meet requirements of governing agency programs.
· Attends approved program, policy and professional development training.
· Implements and manages WIOA special projects and initiatives to improve service delivery to WIOA industry sector and program partners.
· Responsible for program outreach initiatives in the community and among businesses.
· Participates in ongoing internal and formal year-end data validation.
· Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
· Abide by all SNHS Safety policies and procedures.
· Present professional and positive image as a representative of SNHS.
· Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
· Perform other related duties as required.
Southern New Hampshire Services is an Equal Opportunity Employer