The NHEP Workplace Success (WPS) Regional Program Manager provides technical assistance and policy clarification regarding the WPS Program; conducts regular staff monitoring visits to assigned WPS Career Centers; researches and analyzes program performance data and reports; and, in concert with the designated local CAP Manager, provides management support and program guidance to Community Action Agency (CAP) Community Job Specialists, Workplace Success Program Coordinators, and other program staff working in the WPS Career Centers.
Works under the direction of Southern NH Services’ NHEP Administrator.
Supervision exercised over the work activities and services of the CAP Community Job Specialists, Workplace Success Program Coordinators, and other program staff working in the WPS Career Centers.
Masters degree in social work, psychology, counseling, education, or business/public administration or a related field and a minimum of five (5) years experience working with job readiness training, teaching, community organization/outreach, program development, and administrative supervision over professional staff; or Bachelor’s degree in social work, psychology, education, or business/public administration or a related field and a minimum of seven (7) years experience working with job readiness training, teaching, community organization/outreach, program development, and administrative supervision over professional staff.
Experience: Minimum of five (5) years of professional work experience in counseling, teaching, social services or business involving career counseling, assisting individuals in finding employment, ability to demonstrate an understanding of career counseling theories and methods; experience or an ability to demonstrate an understanding of working with low-income populations or hard-to-serve individuals (e.g., limited English Speaking, learning disabled); experience with and/or a strong familiarity with local and statewide social services; experience in or an ability to demonstrate skills in job development and public relations with employers, and experience in classroom or group instruction. Experience in program curriculum design and implementation.
License/Certification: Possession of a valid New Hampshire driver's license and/or have access to transportation for statewide travel on regular basis.
Additional Recommended Work Traits: Ability to motivate and organize program staff to work as a team to achieve program goals. Ability to actively engage employers and community-based organizations in providing work opportunities for adult job seekers. Knowledge of and/or experience with the barriers and issues that affect low income families, particularly public assistance recipients. Ability to perform statistical research and analysis using program data. Ability to communicate effectively, both verbally and in writing. Ability to develop and maintain effective working relationships with program participants, employers, State and private community agency Partner staff, subordinates, and the general public. Proficient in using common business computer software (e.g., MS Office), Internet, and e-mail.
- Provide SNHS statewide technical assistance to CAP Community Job Specialists, CAP Workplace Success Program Coordinators, and other staff in assigned WPS Career Centers.
- Regularly monitor assigned WPS Career Centers consistency of WPS Coordinators in the delivery of NHEP Workplace Success instruction, policy and procedures, achievement of quantitative performance goals, and the quality of services, including:
- Marketing of community work experience program to local non-profit agencies, faith-based organizations, and local government entities to engage as NHEP work experience host sites;
- Timely execution of WEP Agreements and OJT contracts with host employers;
- Interviews with host employers for NHEP participants;
- Provision of client orientation to the worksite;
- Staff monitoring of client progress at the worksite;
- Job coaching and arranging workplace mentoring for clients;
- Problem intervention to remedy issues experienced by the host site and/or the client:
- Communication with the NHEP Employment Counselor to address any client barriers requiring support services and to address any remedial action or sanctions needed to cure client behavior or performance issues experienced by the host site employer.
- Review the final host site evaluations to assure effective WEP client match to the host site in the future; and
- Assistance to the NHEP Employment Counselor in preparing the client to transition from WEP host site activity into other countable NHEP work activities to ensure continued client engagement toward meeting federal work participation requirements.
- Regularly monitor the operation of Work Experience Program (WEP) and On-the-Job training (OJT) activities delivered by Community Job Specialists, policy and procedures, achievement of quantitative performance goals, and the quality of services including:
- Orientation of participants entering the Workplace Success program;
- Collection of baseline data on participants’ skill level;
- Delivery of the Workplace Success curriculum;
- Daily group peer support discussions regarding job search experiences and issues of participants;
- Monitoring participant attendance and informing the NHEP Employment Counselor Specialist of any client attendance issues;
- Verification of individual clients’ work participation in the Job Club Activity and Work Skills Activity and providing such verification to the NHEP Employment Counselor Specialist; and
- Tracking and documenting client progress through the Work Skills Training, Job Club, and Service Bureau activity modules.
- In the event of Workplace Success Coordinator’s absence (sick or vacations), provide instruction and staff coverage for the affected Career Center.
- Interview, hire, and coordinate training of new SNHS Coordinators or Community Job Specialists; conduct annual employee performance evaluations according to Agency policy and practice.
- Identify and refer CAP Workplace Success Coordinator or Community Job Specialist staff performance issues to the SNHS NHEP Administrator for discussion and resolution with appropriate CAP Agency management staff if needed.
- Assist as needed in the coordination of services between the NHEP Local Teams and the CAP Workplace Success Coordinator or Community Job Specialist staff.
- If required, mediate and resolve differences or conflicts between the TANF clients and the CAP Workplace Success Coordinator or Community Job Specialist staff;
- Attend SNHS or NHEP training sessions as requested by the SNHS Administrator and/or DFA management;
- Attend local NHEP Team Partner meetings;
- Prepare ongoing communication to CAP Workplace Success Coordinator or Community Job Specialists to clarify policies, introduce changes, and answer questions.
- Travel to assigned CAP Workplace Success Career Centers on a regular scheduled basis.
- Ensure that CAP Workplace Success Coordinator or Community Job Specialists prepare, maintain, and update their assigned WPS tracki9ng and reporting tools accurately and in a timely way. Testing and data validation of reports submitted will be performed by the Regional Manager during their site visits.
- Assist in the generation of monthly WEP, OJT, and Workplace Success progress reports and perform statistical analysis to identify & address areas of weak performance.
- Approve ADP time sheets and staff mileage sheets in each payroll period for SNHS Workplace Success Coordinator or Community Job Specialists and submit back-up documentation to SNHS NHEP Administrator for review and signature.
- Adhere to the Division of Family Assistance Code of Ethics.
Other General Responsibilities:
- Abide by all SNHS Safety, Personnel, and other Agency policies and procedures.
- Be knowledgeable about eligibility requirements for other SNHS or Community Action Agency workforce development programs (such as the Workforce Investment Act (WIA) as well as other key SNHS and local CAP programs
- Maintain close coordination with local CAP Management and local NHEP Field Support Managers in the areas served by their assigned Career Centers and promote a positive, team-based working relationship between WPS staff and the local NHEP Teams.
- Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Gain knowledge about local CAP programs and services in the area such as Head Start, WIC, and Fuel/Energy Assistance and facilitate the cross-training of NHEP Team members regarding CAP programs to benefit NHEP clients.
- Present a professional and positive image as a representative of SNHS at all times.
- Work on other NHEP specific projects and perform all other duties assigned by the Southern NH Services’ NHEP Administrator or designee.
Southern New Hampshire Services is an Equal Opportunity Employer