The SNHS Limited English Proficiency (LEP) Coordinator will serve as a resource and guide to Workplace Success (WPS) Program staff providing instructional and work experience activities to LEP participants throughout the state. In this capacity, the LEP Coordinator will help WPS local staff develop and administer appropriate language assessment tools for LEP participants; assist in the conduct of vocational assessment and Career Plans; provide Work Skills Training and Job Readiness instruction; deliver Job Search and Job Club activities; and assist in or undertake the development and placement of LEP clients in Work Experience or OJT opportunities as needed. The position will employ a variety of teaching approaches and methods in both group and individual settings to deliver these skills and activities. As circumstances warrant, the LEP Coordinator may provide coverage for other WPS Coordinators on occasion.
Works under the direct supervision of the SNHS Workplace Success Regional Program Manager.
Education:Bachelor’s degree from an approved college or university in social work, psychology, counseling, education, or business administration or a related field.
Experience: Minimum of two (2) years of professional work experience in counseling, teaching, social services or business involving career counseling, employee development, social work or human resources. Experience in assisting individuals in finding employment, knowledge of the principles and methods of assessment and career counseling; experience or an ability to demonstrate an understanding of working with low-income populations or hard-to-serve individuals (e.g., limited English Speaking, learning disabled); experience working with refugees and/or immigrants and the agencies that serve them; experience with and/or a strong familiarity with local and statewide educational and social services; experience in or an ability to demonstrate skills in job development and public relations with employers, and experience in classroom or group instruction.
License/Certification: Possession of a valid New Hampshire driver's license and/or have access to transportation for program-related travel.
Additional Recommended Work Traits: Ability to motivate and energize individuals to work towards employment goals. Ability to evaluate personal characteristics, physical capabilities, education, language skills, work background, abilities and interests of clients. Ability to actively engage local employers in providing work opportunities for LEP job seekers. Knowledge of and/or experience with the barriers and issues that affect refugees, new Americans, and low income families. Knowledge of a variety of occupations and industries in the area. Possess a high degree of organization and creativity. Knowledge of concepts of cultural competency and how they apply to the local job market. Ability to promote effective integration and adaptation of individual cultural differences for a successful workplace integration. Ability to apply DHHS procedures, rules and regulations. Ability to communicate effectively, both orally and in writing. Excellent knowledge of at least one foreign language. Have a demonstrable cultural competency. Ability to develop and maintain effective working relationships with program clients, employers, co-workers agency Partner staff, and the general public. Ability to work as a team. Excellent organizational skills and ability to multi-task in dynamic class setting. Knowledge of basic computer programs such as e-mail, Internet, and word-processing. Must maintain professional appearance and behavior as a positive role model to Workplace Success Program participants.
- The LEP Coordinator will provide technical and cultural assistance, consultation, guidance, and resource support to Workplace Success staff working with Limited English Proficient participants referred by the local NHEP Team. N.B. To avoid duplication, the Coordinator will not provide services to NHEP LEP clients referred by the NHEP Team and enrolled at the Manchester Community Resource Center currently under subcontract with SNHS.
- The LEP Coordinator will work with the WPS Program Resources Coordinator and designated MCRC staff to research and/or develop a viable language assessment tool whose results will be used to determine the appropriate scope and mix of services that can be provided and the extent to which they will benefit the LEP client.
- Upon request, the LEP Coordinator may determine whether an LEP client’s English comprehension and abilities are adequate to participate in the WPS vocational assessment process and any specific limitations or alternate approaches to administering the assessment tools.
- Deliver the Work Skills Training, Job Readiness, and Job Search/Job Club instruction components to LEP clients using a variety of teaching and communication techniques including computer-based models that allow individuals to work independently and/or in small groups. Competency areas will include a Workplace Curriculum for a range of LEP participants with non-literate to poor English skills; Basic Computer Skills, e.g., basic computer applications (Keyboarding; Internet; and e-mail).
- Coordinate and direct the operation of the Service Bureau, a Work Experience Placement (WEP) activity that provides participants (trainees) with On-site and Off-site work assignments and service projects to benefit the community, gain useful skills, and teach basic expectations of the American job market. Structured training includes customer services skills, telephone skills and general work literacy, and workplace survival skills.
- Provide WEP related services including interviewing skills, tailored resume development & writing, networking techniques, and job search methods.
- Adhere to SNHS Workplace Success Program policy and procedures; achieve quantitative performance goals, and deliver quality customer services regarding:
- Conducts weekly Orientation of no or LEP participants entering the program;
- Collects baseline data on participants’ general literacy level;
- Administers the English language assessment for no or LEP participants to determine their level and training needs;
- Elaborates clients’ Career Plans that respond to no or LEP clients’ training needs, Vocational Assessment Summaries, and NHEP Employment Plans;
- Delivers Work Skills Training, Job Readiness, and Job Search/Job Club Instruction to LEP participants;
- Coordinates with WPS CSP Coordinators & supervises no or LEP participants Service Bureau activities;
- Monitors LEP participant attendance at Career Centers and consults with relevant WPS Coordinator and the NHEP Employment Counselor Specialist (ECS) regarding underlying cultural or adaptive issues;
- Monitors LEP client progress the WPS learning modules through local reports;
- Schedules and attends case conferencing and advisory meetings with NHEP ECSs to discuss no or LEP client’s progress toward their EP and Career Plan job goals;
- Communicates with the NHEP ECS to address any LEP client barriers to employment requiring support services and/or to address any remedial action or sanctions needed to cure client behavior or performance issues in the Workplace Success Program;
- Review of LEP client evaluations to improve effectiveness of Workplace Success Program activities;
- Assists the NHEP Employment Counselor in preparing the LEP client for transition into Work Experience Placement (WEP), On-the-Job Training (OJT), and/or other countable NHEP work activities to ensure continued client engagement toward meeting federal work participation requirements;
- Coordinates with Community Job Specialist to review Orientation assessment materials, to develop a pertinent Work Activity Plan with the LEP participant, and to select an appropriate Work Experience Program Host site;
- Assists or performs the duties of the Community Job Specialist and OJT Developer in developing and placing no or LEP participants in appropriate area Work Experience or OJT opportunities that will build their occupational skills and increase their ability to enter the job market; and
- Provides onsite vocational English training to no or LEP participants to meet their work-related English needs (e.g., basic safety rules and signs)
- As circumstances warrant, provide coverage for WPS Coordinators in other WPS Career Centers.
- Assists as needed in the coordination of services for LEP clients between the local NHEP Team and the Workplace Success Program;
- Attends SNHS training sessions as requested by the SNHS Administrator and/or DFA management;
- Attends monthly local NHEP Team Partner meetings as appropriate;
- Accurately reports client activity and outcome data and adheres to NHEP requirements and other official releases;
- Prepares required weekly Workplace Success Program progress reports and other ad hoc program reports as requested in a timely and accurate fashion;
- Prepares Community Action Agency (CAP) time sheets and staff mileage sheets as required in each payroll period;
- Provides full coverage for and/or additional support to on-site staff and other CSP sites as assigned by Workplace Success Program Manager;
- Models the work dress, behavior, and demeanor that are expected of program participants in the workplace;
- Adheres to the Division of Family Assistance & Community Action Code of Ethics.
Other General Responsibilities:
- Maintain close coordination with CAP and NHEP Partner Agency local program staff.
- Present a professional and positive image as a representative of SNHS at all times and promote a positive, team-based working relationship with the local NHEP Team, Field Support Managers, and DFA Administrators.
- Will maintain professional boundaries with all current, past, and prospective clients, and maintainthe confidentiality of clients and staff in accordance with SNHS policy and procedure.
- Abide by all SNHS Safety policies and procedures.
- Present professional and positive image as a representative of SNHS.
- Maintain adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
- Perform other related duties as required.
Southern New Hampshire Services is an Equal Opportunity Employer