Southern New Hampshire Services, Inc.
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Center Director/Family Worker (40 hrs/wk)

Job Summary:      
The Center Director is responsible for the daily operations, management, and quality child care of the Child Care Center to which they are assigned. The Family Worker is part of the classroom team. As such s/he is the liaison between the home and classroom providing parent education and ensuring access to needed services.

Supervision Received:        
He/She works under the direct supervision of the Operations Manager and the general supervision of the Child Development Director.

Supervision Exercised:
He/She has direct supervision of teachers, home visitors, and other staff as assigned.

The candidate will have a minimum of an Associate’s degree in Early Childhood Education or related field, Bachelor’s preferred; 3-4 years management experience; marketing skills; experience in planning and monitoring a budget; and experience related to fiscal issues including but limited to fee collection; prior experience in case work, community organizations, and working with small groups; ability to be flexible with time for evening home visits, meetings, and possible weekend parent activities. Must possess a valid driver license and be able to travel when needed; Must provide proof of current adequate automobile insurance.

Center Director Responsibilities:

  • Support the mission and philosophy of the Head Start program. Work in partnership with families without judgment or bias, recognizing and respecting individual differences and backgrounds.
  • Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
  • Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family. Refer families to available community services and programs and follow up as necessary.
  • Present a professional and positive image as a representative of the center, Child Development Program and SNHS, Inc.
  • Abide by all SNHS, Inc. Safety policies and procedures.
Daily Operation:
  • Maintain a quality child care program that is in compliance with NH State Licensing and Head Start Performance Standards. Responsible for daily operations and management of the center; enforcing all center policies and procedures and maintaining licensure and quality rating; support and enforce the Child Development Program and SNHS, Inc. Code of Ethics and Code of Conduct.
  • Possess good interpersonal and communication skills, including the ability to work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings.
  • Development of action plans in the event of unforeseen circumstances and ensuring that these plans are clearly communicated to all involved. (Snow policy, emergency closings, staff illness, staff vacancy, loss of power, etc.).
  • Maintain and monitor center waiting list and assure 100% enrollment.
  • Timely submittal of ADP payroll and weekly/monthly paperwork requirements; submittal of required reports (classroom attendance reports, meal tallies, petty cash reports, receiving reports, site update reports etc.) weekly or monthly as needed
  • Collect appropriate fees weekly from each family maintaining A/R records for the fiscal department at SNHS, Inc.
  • Responsible for staff scheduling, maintaining child to teacher ratios effectively and efficiently.
  • Attend leadership meetings and report information to the center staff.
  • Attend conferences and trainings as appropriate.
Supervision & Support:
  • Provide leadership and direction in planning for the training, development, and mentorship of all staff in order to meet or exceed requirements, and as a means of ensuring quality experiences for infants/toddlers, preschoolers, and their families.
  • Oversee the organization and implementation of curriculum, goals, and objectives that are appropriate for both Early Head Start and Head Start aged children.
  • Support staff in correcting deficits noted in content managers monitoring visits and reports; working cooperatively with content mangers to assure corrections.
  • Responsible for ongoing supervision and yearly evaluation of assigned staff.
Family Services/Other Responsibilities:
  • Build positive and strength based partnerships with parents, within professional boundaries, coaching families in the process of identifying family development goals. Support families in creating and implementing family plans.
  • Provide parent education such as health & safety, nutrition, mental health, disabilities, parenting, and budgeting. Maintain communication with parents regarding children’s screening and assessment results; provide support for recommended follow-up. Document services provided.
  • Take part in center team responsibilities including:
    • Assure completion of all 45-60-90 day screenings and assessments.
    • Coordinate with community members to provide onsite field trips.
    • Support parent committee members in the planning and facilitation of monthly center parent committee meetings
    • Share in cleaning responsibilities with all of the team members.
    • Take part in all center staff meetings & training as scheduled.
    • Take part in LEA meetings as needed.
  • Maintain monthly contact with all assigned Head Start families either in person or by phone with the purpose of maintaining strong relationships, following up on current family plans and identifying needed resources and supports.
  • Complete 4 family visits per year, scheduling all meetings at the convenience of the family, with the goal of 2 home visits and 2 center visits each year. Coordinate these visits with teaching staff to maintain a team approach and insure sharing of information and joint planning.
  • Recruitment of families for all program options throughout the program year by:
    • Creating a community recruitment plan with the support of the ERSEA Coordinator and other Head Start family service staff
    • Involving all enrolled families in recruitment planning and community outreach activities working in collaboration with Parent Committee members
    • Attending community events and school registration days as assigned
    • Distributing informational materials in the community by hanging flyers and door knockers, distributing brochures and family postcards at area businesses, agencies and in local neighborhoods.
    • Individualized activities such as open houses, resource fairs, community support activities designed to promote community collaboration and a strong Head Start community presence.    
  • Act as a liaison and advocate between the community and the Child Development program by initiating and maintaining strong community partnerships. Keep current with local community resources and keep updated resource lists and materials. Attend appropriate community meetings as assigned.
  • Report all cases of suspected child abuse and/or neglect to the Division of Children, Youth, and Families following agency guidelines.
  • Maintain organization of family file. Keep family records up to date in accordance with SNHS, Inc. Child Development procedures. Responsible for data entry and tracking of health, nutrition, and assessment data utilizing the Child Outcomes Planning and Administration (COPA) record keeping system; compile data for the Program Information Report (PIR).
  • Keep thorough and objective case note documentation reflecting all family contacts, referrals, attempts to schedule and reschedule meetings, follow up to health, nutrition or developmental concerns, required screenings and processes to determine health status.
  • Implement the health content to ensure that every enrolled child is up to date in their schedule of well child care including physical exam, immunizations, vision, hearing, dental, nutrition screenings, etc., and all necessary follow up in these areas.
  • Collect and track documentation on health and nutrition conditions necessary for children’s safe participation in the program; sharing information as outlined in program policies and procedures.
  • Utilize program wide PBIS (Positive Behavior Interventions and Supports) as outlined in the Behavior Management Policy, such as supporting classroom team and families around challenging behaviors or social emotional concerns.
  • Be familiar with PBIS Parent Guide and CSEFEL Pre-K Parenting Modules (Positive Solutions for Families) in order to support parents individually or in groups to support parenting goals.
  • Act as liaison between families and program specialists, to support individualized service needs for children and families including referrals for mental health, nutrition, disabilities and health.
  • Complete monthly tracking forms for health, nutrition and disabilities.
  • Get to know the children by spending time in the classroom during daily activities and meal time. Responsible for assisting in the classroom if needed to maintain safety and student-teacher ratios.
  • In conjunction with family engagement manager, family service staff will promote family engagement in all areas. Assist with the planning of monthly parent committee meetings. Provide family support and transportation to Policy Council functions as needed. Assist with volunteer training and recruitment; and other parent activities. Responsible for gathering in-kind documentation.
  • Participate in producing and distributing a monthly newsletter for parents. Assist in maintaining an up to date resource guide for parent’s use.
  • Will maintain the confidentiality of clients and staff in accordance with SNHS policy and procedure.
  • Perform other related duties as required.

Southern New Hampshire Services is an Equal Opportunity Employer

Contract :
Full Time
Job(s) available(s) :
Required Experience :
Minimum 3 years
Education level :
Associates Degree
Wage :
$17.05 - $20.24
Location :
Nashua, NH
Creation date :
Latest modification :
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